Your privacy matters to us
Last updated: January 10, 2026
At Karmoto ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and business information
- Email address
- Phone numbers (business and customer numbers)
- Payment information (processed securely through Stripe)
- SMS message content and templates
- Account credentials
- Employee information for onboarding services
- Documents uploaded through our platform
Automatically Collected Information
When you use our service, we automatically collect certain information:
- Call logs and timestamps
- SMS delivery status and timestamps
- IP address and browser information
- Device information
- Usage statistics and analytics
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process your transactions and send you related information
- Send automated SMS messages on your behalf to your callers
- Facilitate employee onboarding and document management
- Automate account provisioning across third-party services
- Provide customer support and respond to your inquiries
- Monitor and analyze usage patterns to improve our services
- Detect, prevent, and address technical issues and fraud
- Send you service-related announcements and updates
- Comply with legal obligations
Third-Party Services
We use trusted third-party services to help us provide our platform:
For SMS and voice services
For secure payment processing
For account provisioning
For document signing
For data storage and service delivery
These third parties have access only to the information necessary to perform their functions and are obligated not to disclose or use it for other purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your data
- Export your data in a portable format
- Withdraw consent at any time
To exercise these rights, please contact us at support@karmoto.com
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Children's Privacy
Our service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@karmoto.com
Website: karmoto.com